CONTACT CENTER NATION
Thank you to our generous Sponsors!
Panviva is a cloud knowledge management system used by organizations to quickly access critical information and improve employee efficiency, contributing to overall business growth and productivity. Panviva combines a proven methodology with its cloud-based software ensuring employees are delivered the information they need, the moment they need it. It is the perfect solution for customer support, billing, sales, training and supply chain management departments. Panviva’s real-time navigation guides workers through complex policies, procedures, and systems, dramatically improving accuracy while simultaneously cutting costs and training times. The solution can be up and running in less time than other traditional knowledge management systems and allows workers to instantly find information, not endlessly search for it. Panviva doesn’t replace existing enterprise software and business processes – rather it adds greater value to these systems by allowing staff to work with them in a more efficient and productive manner. As a result, Panviva reduces training and time to competence, increases throughput and accuracy, increases employee engagement, and ultimately improves the customer experience.
For more information, visit www.panviva.com
Aspect’s integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a suite of cloud, hosted and hybrid deployment options, we help the most demanding contact centers and back offices seamlessly align their people & processes to deliver remarkable customer experiences. Aspect is the only provider of a Natural Language Understanding (NLU)-based intelligent self-service solution for developing, deploying and analyzing text-based customer service bots that fully integrate into the entire customer engagement ecosystem. Our solutions enable consumers to conveniently and easily connect questions to answers while helping enterprises orchestrate cohesive work flows that keep service levels high and costs contained, all leveraging our secure and reliable worldwide cloud infrastructure.
For more information, visit www.aspect.com