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Contact Center Nation is proud to host a monthly conversation dedicated to women leading the way in the industry. We are delighted to have the opportunity to learn from such a diverse group of professionals. Mark your calendars and make plans to join us the first Wednesday of each month for robust discussion with a variety of topics and hosts featured each month, networking, mentoring and so much more.  


  • Vicki Brackett, President, Virtual Live Labs
  • Deborah Ward, Founder & Chief Executive Officer at Televergence Solutions
  • Christine Seelig, Vice President Operations at VXI Global Solutions, LLC
  • Kate Brouse, Strategic Partnerships, National Telecommuting Institute, NTI
  • Kristi Holcombe, Sr. Director, Workforce Management, Travelers
  • Pamela Schricker, Director of Workforce Planning, Boston Medical Center HealthNet Plan/Well Sense Health Plan
  • Hui-Wu Curtis, President/CEO, World Connection
  • Lori Karas, Deputy Assistant Secretary, The Commonwealth of Massachusetts Operational Services Division
  • Angela Mitchell, Customer Service Manager, Quincy Mutual Group
  • Lisa Oswald, Senior Vice President, Global Head of Customer Service, Travelzoo
  • Dianne Durkin, President, Loyalty Factor
  • Susan Walker, Global Contact Center Consultant
  • Shellie Plymale, Director, Value Realization Services, APAC, Nice Ltd.
  • Valerie McSorley, Founder & Executive Director, Contact Center Nation 


Upcoming Women in Contact Center Leadership Virtual Meetings

All meetings are hosted via Zoom on the first Wednesday of each month at 12pm EST.

January 5, 2022

February 2, 2022

March 2, 2022

April 6, 2022

May 4, 2022

June 1, 2022

July 6, 2022

August 3, 2022

September 7, 2022

October 5, 2022

November 2, 2022

December 7, 2022

Contact us for more information or to get involved.

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