May 10, 2018
The Mid America Club
Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, Upstream Works, Calabrio, Aspect, Community and a pool of your industry peers for an interactive day focused on your Call Center. We will be meeting on May 10 at The Mid-America Club.
The Mid-America Club is the only club in Chicago with a panoramic view of the city’s distinctive skyline, perched on the 80th Floor overlooking Buckingham Fountain, Millennium Park, The Bean, Lake Michigan, Navy Pier, the Chicago River and more.
We are planning an exciting agenda full of learning, networking, FUN and prizes galore including cash giveaways! Grab a friend or two...You won't want to miss this one!
1:00 pm Check In, Registration & Refreshments
Show Floor Open with Exhibit Booths, Live Demos and Snacks
1:25 pm Welcome!
1:30 pm Executive Talk Interviews
Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics!
2:30 pm Afternoon Roundtable Discussions
Lively peer-to-peer discussions with a variety of topics offered. Each table anchored by a primary market Contact Center Leader. Highly anticipated, fan favorite! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.
Topics to include:
*Building a Better Culture Hosted by Linda Harden, Contact Center Pipeline Magazine
*Empowering Agents to Provide Better Customer Service Hosted by Steve Pappas, Senior VP, US Operations, Panviva
*Effective Interdepartmental Communication Hosted by Angela Simpson, Director, Patient Care Contact Center, Carle Foundation Hospital
*Attracting & Retaining Top Talent Hosted by Amy McKinney, Divisional Practice Lead, Aerotek
*Meeting Customer Expectations - What Does it Take? Hosted by Sabrina Baksh, Upstream Works
*Understanding Artificial Intelligence & Chat Bots Hosted by Peter Deveaux, Director, Self Service & Innovations, Aspect
*Leveraging the Power of Contact Center Analytics to Improve Customer Experience Hosted by Pat Kellner, Vice President, Enterprise Sales, Calabrio
3:00 pm Roundtable Discussion Topics Repeated
Guests will have the opportunity to attend a different session previously offered at 2:30pm.
3:30 pm Networking Refreshment Break
3:45 pm Contact Center Technology Innovation Showcase
Hear from subject matter experts in the field on how to best solve challenges in your Call Center with the latest in technology and innovation.
4:45 pm Wrap Up Networking Reception
You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.
5:00 pm Event Concludes
*Final program subject to change