CONTACT CENTER NATION

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WHO SHOULD ATTEND?

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SPEAKING & SPONSORSHIP OPPORTUNITIES

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EVENT CALENDAR

2016

November 15, 2016 - Mid-Atlantic Kick Off Event - Metro DC/Northern Virginia

2017

February 9, 2017 - Phoenix, AZ

April 20, 2017 - Mid-Atlantic - Metro DC / Northern Virginia

May 17, 2017 - Chicago, IL

September 13, 2017 - Mid-Atlantic - Metro DC / Northern Virginia

October 25, 2017 - Chicago, IL

November 15, 2017 - Phoenix, AZ

Upcoming events

    • 13 Sep 2017
    • 9:30 AM - 3:00 PM (EDT)
    • Hidden Creek Country Club, 1711 Clubhouse Road, Reston, VA 20190


    Contact Center Nation

    Mid-Atlantic Fall Event

    Sponsored by


    Join Contact Center Nation, Call Center Experts, Aspect, Contact Center Pipeline Journal and a pool of your industry peers for an interactive day focused on preparing your Call Center for the future. 

    We will discuss the trends, threats, opportunities and new ideas to prepare your Call Center for success through 2020 and beyond.  You will leave with tangible tips, tricks and strategies you can implement immediately.

    Make plans now to join us now! 

    EVENT AGENDA

    9:30 am  Registration & Continental Breakfast

    10:00 am Welcome & Opening Remarks

    10:15 am Morning Session I

    11:00 am Morning Session II

    11:45 am Interactive Networking Activity

    12:00 pm Buffet Luncheon

    1:00 pm Peer to Peer Roundtable Discussions

    While the Call Centers may differ in many ways, many common themes are present regardless of industry. We invite you to take part in small discussion groups to learn and share ideas, best practices and to discuss challenges. The goal is to provide you with a hands on learning session of tangible, practical takeaways you can put to immediate use. Attendees will not need to pre-register and can select their table topic onsite. We will offer the chance to attend a second topic at 1:45pm. All topics will be anchored by a discussion leader. 

    Topics to be announced!

    1:45 pm Transition to New Roundtable Discussion Topic

    2:30 pm Wrap Up Networking Reception

    3:00 pm Closing Remarks, Survey Collection, Raffle Prizes

    3:15 pm Event Concludes

    SPONSORED BY


    MEDIA PARTNER


    VALUE ADDED BENEFIT

    All registered attendees will receive a complimentary one year subscription to Contact Center Pipeline Journal!

    VENUE


    Hidden Creek Country Club

    1711 Clubhouse Road

    Reston, VA 20190

    To access a map and driving directions, please click here.

    TRAVEL & HOTEL INFO

    The conference venue is located approximately 8 miles from Washington Dulles International Airport.

    For a list of local hotel recommendations, please click here.

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