Contact Center Nation
Mid-Atlantic Fall Event
Join Contact Center Nation, Call Center Experts, Aspect, Contact Center Pipeline Journal and a pool of your industry peers for an interactive day focused on preparing your Call Center for the future.
We will discuss the trends, threats, opportunities and new ideas to prepare your Call Center for success through 2020 and beyond. You will leave with tangible tips, tricks and strategies you can implement immediately.
Make plans now to join us now!
9:30 am Registration & Continental Breakfast
10:00 am Welcome & Opening Remarks
10:15 am Morning Session I
11:00 am Morning Session II
11:45 am Interactive Networking Activity
12:00 pm Buffet Luncheon
1:00 pm Peer to Peer Roundtable Discussions
While the Call Centers may differ in many ways, many common themes are present regardless of industry. We invite you to take part in small discussion groups to learn and share ideas, best practices and to discuss challenges. The goal is to provide you with a hands on learning session of tangible, practical takeaways you can put to immediate use. Attendees will not need to pre-register and can select their table topic onsite. We will offer the chance to attend a second topic at 1:45pm. All topics will be anchored by a discussion leader.
Topics to be announced!
1:45 pm Transition to New Roundtable Discussion Topic
2:30 pm Wrap Up Networking Reception
3:00 pm Closing Remarks, Survey Collection, Raffle Prizes
3:15 pm Event Concludes
VALUE ADDED BENEFIT
All registered attendees will receive a complimentary one year subscription to Contact Center Pipeline Journal!
Hidden Creek Country Club
1711 Clubhouse Road
Reston, VA 20190
To access a map and driving directions, please click here.
TRAVEL & HOTEL INFO
The conference venue is located approximately 8 miles from Washington Dulles International Airport.
For a list of local hotel recommendations, please click here.