CONTACT CENTER NATION

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SPEAKING & SPONSORSHIP OPPORTUNITIES

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EVENT CALENDAR

2017

February 9, 2017 - Phoenix, AZ

April 20, 2017 - Mid-Atlantic - Metro DC / Northern Virginia

May 17, 2017 - Chicago, IL

September 13, 2017 - Mid-Atlantic - Metro DC / Northern Virginia

October 25, 2017 - Chicago, IL

November 15, 2017 - Phoenix, AZ

Upcoming events

    • 13 Sep 2017
    • 9:30 AM - 3:00 PM (EDT)
    • Hidden Creek Country Club, 1711 Clubhouse Road, Reston, VA 20190


    Contact Center Nation

    Preparing Tomorrow's 

    Contact Center TODAY!

    Technology, Tools & Strategies to Propel Success

    Sponsored by



    Join ContactCenterNationAspectPanvivaContact Center Pipeline Journal and a pool of your industry peers for an interactive day of learning, networking and sharing best practices on some of the hottest topics around!

    You will learn how to:

    • Manage, Communicate & Connect  with Your Customers via Social Media 
    • Empower Your Agents to Delight Your Customers Everytime
    • Incorporate Artificial Intelligence & Chat Bots
    • Successfully Attract & Retain Top Talent
    • Prepare for the Future in Uncertain Times

    You will leave with tangible tips, tricks and strategies you can implement immediately. Make plans now to join us for a day devoted to learning from your colleagues and contact center experts!

    Click here to register.

    EVENT AGENDA

    9:30 am  Registration & Continental Breakfast

    10:00 am Welcome & Opening Remarks

    10:15 am Tweet, Tweet....Who's There....Your Customers! Lessons in Active Social Media Listening

    Firestorms can start in a single tweet. 140 characters or less can do irreparable damage to your brand. Are you actively listening and appropriately responding to your social media channels? Learn how to "hear" the voice of the customer and respond appropriately. Brands that are doing this the right way experience higher levels of consumer trust, satisfaction and quality service. In this lively session, we will tackle strategies to effectively communicate including guidelines and standards, ensuring every customer is heard and maintaining a consistent, congruent message across multiple channels. 

    Participants to include Stephen Pappas, Panviva, Linda Harden, Contact Center Pipeline Journal

    11:00 am How Artificial Intelligence & Chat Bots are Changing Call Center Dynamics 

    12:00 pm Networking Buffet Luncheon

    12:45 pm Empowering Your Agents to Deliver Exceptional Customer Experiences, Every Time

    Culture, training and coaching all have a significant role in the customer experience. Are your Agents currently set up for success? Do they have the right tools in their tool box to delight your customers at every touch point? In this lively, inspirational session we will illustrate the attitudes, plans and support necessary for providing the ultimate customer experience. 

    Presented by Brian Costanzo, President & CEO, SOCAP International

    1:30 pm Peer to Peer Roundtable Discussions

    While the Call Centers may differ in many ways, many common themes are present regardless of industry. We invite you to take part in small discussion groups to learn and share ideas, best practices and to discuss challenges. The goal is to provide you with a hands on learning session of tangible, practical takeaways you can put to immediate use. Attendees will not need to pre-register and can select their table topic onsite. We will offer the chance to attend a second topic at 2:00pm. All topics will be anchored by a discussion leader. 

    Topics to include:

    *Providing Consistent & Accurate Information in an Omni-Channel World

    *Artificial Intelligence

    *Attracting & Retaining Top Talent 

    *Managing Millennials 

    *And More!

    2:00 pm Transition to New Roundtable Discussion Topic

    2:30 pm Wrap Up Networking Reception

    3:00 pm Closing Remarks, Survey Collection, Raffle Prizes

    3:15 pm Event Concludes

    SPONSORED BY


    MEDIA PARTNER


    VALUE ADDED BENEFIT

    All registered attendees will receive a complimentary one year subscription to Contact Center Pipeline Journal!

    VENUE


    Hidden Creek Country Club

    1711 Clubhouse Road

    Reston, VA 20190

    To access a map and driving directions, please click here.

    TRAVEL & HOTEL INFO

    The conference venue is located approximately 8 miles from Washington Dulles International Airport.

    For a list of local hotel recommendations, please click here.

    • 25 Oct 2017
    • 9:30 AM - 3:00 PM (EDT)


    Contact Center Nation

    MidWest Event

    Sponsored by



    Join Contact Center Nation, Call Center Experts, Aspect, PanvivaContact Center Pipeline Journal and a pool of your industry peers for an interactive day focused on preparing your Call Center for the future. 

    We will discuss the trends, threats, opportunities and new ideas to prepare your Call Center for success through 2020 and beyond.  You will leave with tangible tips, tricks and strategies you can implement immediately.

    Make plans now to join us now! 

    EVENT AGENDA

    9:30 am  Registration & Continental Breakfast

    10:00 am Welcome & Opening Remarks

    10:15 am Tweet, Tweet....Who's There....Your Customers! Lessons in Active Social Media Listening

    Firestorms can start in a single tweet. 140 characters or less can do irreparable damage to your brand. Are you actively listening and appropriately responding to your social media channels? Learn how to "hear" the voice of the customer and respond appropriately. Brands that are doing this the right way experience higher levels of consumer trust, satisfaction and quality service. In this lively session, we will tackle strategies to effectively communicate including guidelines and standards, ensuring every customer is heard and maintaining a consistent, congruent message across multiple channels. 

    11:15 am Case Study - Delivering the Ultimate Customer Experience 

    12:15 pm Networking Buffet Luncheon

    1:00 pm Peer-to-Peer Roundtable Discussions

    While the Call Centers may differ in many ways, many common themes are present across industries. We invite you to take part in small discussion groups to learn and share ideas, best practices and to discuss challenges. The goal is to provide you with a hands on learning session of tangible, practical takeaways you can put to immediate use. Attendees will not need to pre-register and can select their table topic onsite. We will offer the chance to attend a second topic at 1:45pm. All topics will be anchored by a discussion leader. 

    Topics to include:

    *Attracting & Retaining Top Talent 

    *Preparing Your Healthcare Organization for Patient Expectations and Trends Heading into 2020

    *Explore the 3 Challenges - Complexity, Compliance & Change - Community Banks and Credit Unions Face to Succeed at Customer Service 

    *Managing Millennials 

    *And More!

     1:45 pm Peer-to-Peer Roundtable Discussions - Switch Topics from 1pm

    2:30 pm Wrap Up Q&A, Survey Collection, Raffle Prizes

    3:00 pm Event Concludes

    SPONSORED BY



    MEDIA PARTNER


    VALUE ADDED BENEFIT

    All registered attendees will receive a complimentary one year subscription to Contact Center Pipeline Journal!


    • 15 Nov 2017
    • 9:30 AM - 3:00 PM (MST)
    • Moon Valley Country Club, Phoenix, AZ


    Contact Center Nation

    SouthWest Event

    November 15, 2017

    Moon Valley Country Club

    Phoenix, AZ

    Sponsored by




    Join Contact Center Nation, Aspect, Panviva, Upstream Works, Contact Center Pipeline Journal and a pool of your industry peers for an interactive day focused on your Call Center.

    We will discuss performance, support, training and preparedness for success through 2020 and beyond.  You will leave with tangible tips, tricks and strategies you can implement immediately.

    Make plans now to join us now! You will learn:

    *How to strengthen your organization by developing your corporate culture

    *Embracing multi-generational workforce

    *Overcome retention challenges

    This is going to be a day devoted to learning, networking and sharing with industry peers and contact center experts!

    EVENT AGENDA

    9:30 am  Registration & Continental Breakfast

    10:00 am Welcome & Opening Remarks

    10:15 am Tweet, Tweet....Who's There....YOUR CUSTOMERS! Lessons in Active Social Media Listening 

    Firestorms can start in a single tweet. 140 characters or less can do irreparable damage to your brand. Are you actively listening and appropriately responding to your social media channels? Learn how to "hear" the voice of the customer and respond appropriately. Brands that are doing this the right way experience higher levels of consumer trust, satisfaction and quality service. In this lively session, we will tackle strategies to effectively communicate including guidelines and standards, ensuring every customer is heard and maintaining a consistent, congruent message across multiple channels. 

    11:15 am Case Study - Delivering the Ultimate Customer Experience 

    12:15 pm Networking Buffet Luncheon

    1:00 pm Peer-to-Peer Roundtable Discussions

    While the Call Centers may differ in many ways, many common themes are present across industries. We invite you to take part in small discussion groups to learn and share ideas, best practices and to discuss challenges. The goal is to provide you with a hands on learning session of tangible, practical takeaways you can put to immediate use. Attendees will not need to pre-register and can select their table topic onsite. We will offer the chance to attend a second topic at 1:45pm. All topics will be anchored by a discussion leader. 

    Topics to include:

    *Attracting & Retaining Top Talent 

    *Preparing Your Healthcare Organization for Patient Expectations and Trends Heading into 2020

    *Explore the 3 Challenges - Complexity, Compliance & Change - Community Banks and Credit Unions Face to Succeed at Customer Service 

    *Managing Millennials 

    *And More!

     1:45 pm Peer-to-Peer Roundtable Discussions - Switch Topics from 1pm

    2:30 pm Wrap Up Q&A, Survey Collection, Raffle Prizes

    3:00 pm Event Concludes

    SPONSORED BY



    MEDIA PARTNER


    VALUE ADDED BENEFIT

    All registered attendees will receive a complimentary one year subscription to Contact Center Pipeline Journal!

    EVENT VENUE


    Moon Valley Country Club

    151 West Moon Valley Drive
    Phoenix, AZ 85023

    http://www.moonvalleycc.com/

    • 15 Nov 2017
    • 9:30 AM - 3:00 PM (MST)
    • Moon Valley Country Club, Phoenix, AZ


    Contact Center Nation

    SouthWest Event

    November 15, 2017

    Moon Valley Country Club

    Phoenix, AZ

    Sponsored by




    Join Contact Center Nation, Aspect, Panviva, Upstream Works, Contact Center Pipeline Journal and a pool of your industry peers for an interactive day focused on your Call Center.

    We will discuss performance, support, training and preparedness for success through 2020 and beyond.  You will leave with tangible tips, tricks and strategies you can implement immediately.

    Make plans now to join us now! You will learn:

    *How to strengthen your organization by developing your corporate culture

    *Embracing multi-generational workforce

    *Overcome retention challenges

    This is going to be a day devoted to learning, networking and sharing with industry peers and contact center experts!

    EVENT AGENDA

    9:30 am  Registration & Continental Breakfast

    10:00 am Welcome & Opening Remarks

    10:15 am Tweet, Tweet....Who's There....YOUR CUSTOMERS! Lessons in Active Social Media Listening 

    Firestorms can start in a single tweet. 140 characters or less can do irreparable damage to your brand. Are you actively listening and appropriately responding to your social media channels? Learn how to "hear" the voice of the customer and respond appropriately. Brands that are doing this the right way experience higher levels of consumer trust, satisfaction and quality service. In this lively session, we will tackle strategies to effectively communicate including guidelines and standards, ensuring every customer is heard and maintaining a consistent, congruent message across multiple channels. 

    11:15 am Case Study - Delivering the Ultimate Customer Experience 

    12:15 pm Networking Buffet Luncheon

    1:00 pm Peer-to-Peer Roundtable Discussions

    While the Call Centers may differ in many ways, many common themes are present across industries. We invite you to take part in small discussion groups to learn and share ideas, best practices and to discuss challenges. The goal is to provide you with a hands on learning session of tangible, practical takeaways you can put to immediate use. Attendees will not need to pre-register and can select their table topic onsite. We will offer the chance to attend a second topic at 1:45pm. All topics will be anchored by a discussion leader. 

    Topics to include:

    *Attracting & Retaining Top Talent 

    *Preparing Your Healthcare Organization for Patient Expectations and Trends Heading into 2020

    *Explore the 3 Challenges - Complexity, Compliance & Change - Community Banks and Credit Unions Face to Succeed at Customer Service 

    *Managing Millennials 

    *And More!

     1:45 pm Peer-to-Peer Roundtable Discussions - Switch Topics from 1pm

    2:30 pm Wrap Up Q&A, Survey Collection, Raffle Prizes

    3:00 pm Event Concludes

    SPONSORED BY



    MEDIA PARTNER


    VALUE ADDED BENEFIT

    All registered attendees will receive a complimentary one year subscription to Contact Center Pipeline Journal!

    EVENT VENUE


    Moon Valley Country Club

    151 West Moon Valley Drive
    Phoenix, AZ 85023

    http://www.moonvalleycc.com/

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