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EVENT CALENDAR

2017

February 9, 2017 - Phoenix, AZ

April 20, 2017 - Mid-Atlantic - Metro DC / Northern Virginia

May 17, 2017 - Chicago, IL

September 13, 2017 - Mid-Atlantic - Metro DC / Northern Virginia

October 25, 2017 - Chicago, IL

November 15, 2017 - Phoenix, AZ

Upcoming events

    • 15 Nov 2017
    • 1:00 PM - 5:00 PM (MST)
    • Moon Valley Country Club, Phoenix, AZ
    Register


    Preparing Tomorrow's Call Center TODAY!

    Moon Valley Country Club

    Phoenix, AZ

    Sponsored by

       

      

    Join Contact Center Nation, Aspect, Panviva, Upstream Works, Contact Center Pipeline Journal and a pool of your industry peers for an interactive day focused on your Call Center.

    We are planning an exciting agenda full of learning, networking, FUN and prizes galore including cash giveaways! Grab a friend or two...You won't want to miss this one!

    EVENT AGENDA

    1:00 pm     Doors Open!

    1:45 pm    Hot Trends Impacting Contact Centers

    What are the hot topics and trends that should be on the radar of every Call Center Leader regardless of industry. Join us for this lively discussion on what you need to know and prepare for on the road ahead.

    Panelists to include:

    Karen Miller, VP Business Development, Upstream Works

    Stephen Pappas, Senior Vice President, US Operations, Panviva

    Linda Harden, Publisher, Contact Center Pipeline Journal

    2:30 pm     Peer to Peer Discussion Groups

    Topics to Include:

    Agent Motivation Hosted by Dan Hale, Managing Director, Customer Care, Best Western

    Providing Consistent & Accurate Information in an Omni-Channel World Hosted by Panviva

    Balancing Innovation While Managing Customer Experience Hosted by Jeff Wilson, Channel Sales Director, Upstream Works

    Attracting & Retaining Top Talent Hosted by Jermaine Grant, Director, Global Operations, TriWest Healthcare Alliance & Justin Sigg, Director of Business Operations, Aerotek

    Tweet, Tweet...Who's There...Your Customers! Actively Listening to Your Social Media Hosted by Linda Harden, Publisher, Contact Center Pipeline

    3:15 pm     Refreshment Break

    3:30 pm     Meet the Innovators

    We will be hosting a lively dialogue with some industry innovators. Who is transforming the space and what is top of mind? Join us as we discuss hear from the front lines and be ready to implement, innovate and delight your customers at every interaction. 

    Panelists to include: 
    Michele Crocker, Founder & COO, Zenacity

    4:15 pm     Experience the Latest Technology

    Visit our sponsor booths and experience first hand the latest industry technology in the space! 

    4:45 pm     Raffle Prizes including CASH Giveaways! You MUST be present to win!

    5:00 pm     Event Concludes

    SPONSORED BY

        


    MEDIA PARTNER


    EVENT VENUE


    Moon Valley Country Club

    151 West Moon Valley Drive
    Phoenix, AZ 85023

    http://www.moonvalleycc.com/

    Get ready for a wonderful onsite experience!  Here is a sneak peak of what you can expect - Fabulous spot to learn, relax & refresh!

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