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what to expect

Contact Center Nation presents engaging content, ideas and solutions to Contact Center professionals. Attendees take away a wealth of powerful information, new industry connections and resources in a relatively small window of time.

Here is what you can expect to experience:

  • No Boring Speeches

  • The Latest in Innovation & Solutions for the Call Center

  • Best in Class Executive Interviews from Industry Leaders

  • Exceptional Peer-to-Peer Learning 

  • Amazing Hospitality, Raffle Prizes & Swag Galore

  • Limited Time & Travel         

Hosting a wide variety of industries

  • Banking
  • Financial Services
  • Insurance
  • Healthcare
  • Utilities
  • Retail
  • Telecommunications
  • Government

Who Attends?

  • Managers
  • Supervisors
  • Directors
  • Vice Presidents
  • Team Leaders
  • Coaches
  • Consultants and
  • Analysts from the following:

We pride ourselves in delivering an exceptional learning and networking experience. 

Contact Center Nation is a Community dedicated to Contact Center, Workforce Management, Customer Experience,  Customer Service & Back Office Operations Professionals.

Back Office Process

Business Execution

Business Transformation

Call Center

Capacity Planning


Customer Care 

Customer Experience 

Customer Satisfaction

Customer Service

Customer Success

Customer Support





Member Support 


Performance Coaching

Process Analyst

Project Implementation 

Quality & Operations

Quality Assurance

Quality Standards

Reporting & Analytics

Service Delivery

Staffing & Training

Workforce Management

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