CONTACT CENTER NATION
Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.
Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help you run an effective and efficient operation.
January 2018 CCP - Read exciting news about our expanded partnership in the link below!
INDUSTRY WHITE PAPERS
Train them Less - Support them More - How to Operationalize the 70:20:10
STRATEGIC PARTNERSHIP OPPORTUNITIES AVAILABLE!
Contact Valerie McSorley to discuss further.