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The Evolution of Work - Is Your Team as Strong as it Should be - Take a Complimentary Assessment and Find Out! 

As we continue the transition into the future of work, the hiring process has been forever impacted. Now more than ever, it is critical to make smarter hires. The Predictive Index is a powerful tool to leverage in the process. Contact Center Nation members can receive a complimentary behavioral assessment courtesy of A.W. Companies, Inc. 

In order to take advantage of this special offer, please complete the link below. The process will teach you more about Psychometrics - what it measures, what it doesn’t and how forward-thinking companies use it from pre-hire stages all the way through to retirement. 

Here is what you can expect to learn:

  • Understand the science behind Psychometrics and how it can impact your business.
  • Recognizing the value in having the right individual in the right role.
  • Learn how your company can be strategic in regard to their people through higher retention rates and increased employee engagement.
  • Develop a tactical strategy for today and the road ahead.

To get started, please click here.



Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.

Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help you run an effective and efficient operation.

To learn more about Contact Center Pipeline, click here



Contact Valerie McSorley to discuss further.


For details on how to be featured on this page, please click here.

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