CONTACT CENTER NATION

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We pride ourselves in delivering an exceptional learning and networking experience. 

Contact Center Nation and Contact Center Pipeline Magazine have officially partnered up to create the Ideas & Innovations Tour 2018. This regional traveling event will present engaging content, ideas and solutions to Contact Center professionals. Attendees will be able to take away a wealth of powerful information, new industry connections and resources in a relatively small window of time.

Here is what you can expect to experience:

  • No Boring Speeches

  • The Latest in Innovation & Solutions for the Call Center

  • Best in Class Executive Interviews from Industry Leaders

  • Exceptional Peer-to-Peer Learning 

  • Amazing Hospitality, Raffle Prizes & Swag Galore

  • Limited Time & Travel         

Here's What Our Attendees Have to Say!

Really enjoyed the discussion and presentation on Millennials – especially from Millennials.” –Dan Hale, Best Western Hotels & Resorts

"Great opportunity to network and hear best practices. The best of the best in local contact centers represented." - Cippy Seidler, Banner Health

"Great afternoon! Must attend!"  - Tom Rice, Total Transit

"A wonderful experience to connect best practices with others. I've learned so much value today." - Dalton Bailey, Avesis, Inc.

"Good mix of industries! Nicely coordinated! Great location!" - Will Locke, Wells Fargo

"This is my second time attending this event. Really valuable discussion and presentations.  Enjoyed it just as much the second time! Very informative and fun!"  - Arika Aerts, Concentrix

"Great networking event! Highly recommend attending, and listening and sharing!"  - Tina Berlingeri, OpenTech Alliance

"A lot of informative, friendly people!" - Leonard Tann, CBC Innovis

Great opportunity to slow down and realize what we are already doing well and provide areas we can focus on and more importantly …how!” -Mindy Graves, GM Financial

“Great opportunity to invite our clients to an event – great collaboration to further relationships.” -Meghan Hampton, Aerotek

"Great event with topical content and lively discussion" -Charles Driest, EVB Bank, Now Sonabank

"It was great to meet other locals that are working in the Call Center space and face similar challenges but can also help with solutions."  Lafayette Moran, Advensus


Contact Center Nation is a Community dedicated to

Contact Center, Workforce Management, Customer Experience, 

Customer Service & Back Office Operations Professionals.

We host a wide variety of industries including:

·        Banking ·        Financial Services ·        Insurance ·        Healthcare ·        Utilities

·        Retail ·        Telecommunications ·        Government

Who Should Attend:

Managers, Supervisors, Directors, Vice Presidents, Team Leaders, Coaches, Consultants and Analysts from the following:

Back Office Process

Business Execution

Business Transformation

Call Center

Capacity Planning

Claims

Customer Care 

Customer Experience 

Customer Satisfaction

Customer Service

Customer Success

Customer Support

Development 

eCommerce

Forecasting

Inbound/Outbound

Member Support 

Operations

Performance Coaching

Process Analyst

Project Implementation 

Quality & Operations

Quality Assurance

Quality Standards

Reporting & Analytics

Service Delivery

Staffing & Training

Workforce Management

Learn, Share, Connect, Collaborate

Contact Center Nation 

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