CONTACT CENTER NATION

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  • Who Should Attend

We are a Community dedicated to

Contact Center, Workforce Management, Customer Experience, Customer Service & 

Back Office Operations Professionals.


Attendee Testimonials - Hear what our attendees are saying!

"Great event with topical content and lively discussion" -Charles Driest, EVB

"It was great to meet other locals that are working in the Call Center space and face similar challenges but can also help with solutions."  - Lafayette Moran, Advensus

We host a wide variety of industries including:

·        Banking ·        Financial Services ·        Insurance ·        Healthcare ·        Utilities

·        Retail ·        Telecommunications ·        Government

Who Should Attend:

Managers, Supervisors, Directors, Vice Presidents, Team Leaders, Coaches, Consultants and Analysts from the following:

Back Office Process

Business Execution

Business Transformation

Call Center

Capacity Planning

Claims

Customer Care 

Customer Experience 

Customer Satisfaction

Customer Service

Customer Success

Customer Support

Development 

eCommerce

Forecasting

Inbound/Outbound

Member Support 

Operations

Performance Coaching

Process Analyst

Project Implementation 

Quality & Operations

Quality Assurance

Quality Standards

Reporting & Analytics

Service Delivery

Staffing & Training

Workforce Management

Learn, Share, Connect, Collaborate

Contact Center Nation 

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